Langcliffe Kennels & Cattery

Howsons Lane, Langcliffe, Settle. BD24 9NG

Welcome to Langcliffe Kennels and Cattery we aim to provide your pets with the best care by providing a safe and comfortable accommodation so they can have fun and enjoy their stay with us.

Terms and Conditions of Boarding

  1. Your pet can only be accepted for boarding if it is in good health and you are able to produce certification that vaccinations are current.

Cats are to be vaccinated against Feline Enteritis & Cat Flu.

Dogs are to be vaccinated against, Distemper, Hepatitis, Leptospirosis, Parvovirus & Canine influenza – Kennel Cough.

All pets should have been recently treated for fleas & worms should treatment be required a charge will apply.

Please note: If on arrival your pets vaccinations are out of date they cannot be accepted and we will have to charge for the period booked.

 

  1. Whilst every possible attention and care will be given to pets boarded, boarding is entirely at the owner’s risk.

 

  1. If you book for your pets to share accommodation, we reserve the right to separate them in the interest of the animals own safety or the safety of our staff, there will be a charge for the additional accommodation.

 

  1. Any current or on-going problems with a pets health or temperament must be notified to us at the time of booking. Should it be necessary for veterinary assistance a charge will apply and the veterinary care will be at the owners expense. We reserve the right to refuse any pet that we consider to be of an unreliable temperament or sick at the start of boarding.

 

  1. If your dog/cat requires immediate medical care and we are unable to reach you, we will seek veterinary assistance should this be required this will be at the owners expense.

 

  1. All reasonable efforts will be made to administer medication or to apply external treatments as directed. If veterinary assistance is required a charge will apply and the veterinary care will be at the owners expense.

 

  1. No responsibility will be taken for any bedding, toys etc that are supplied by the owner that are damaged or destroyed during their stay.

 

  1. Boarding fees are charged for the day of arrival and for each day thereafter – There is no charge for the day of departure if collected in the morning before 11am. For pets collected thereafter a charge for that day will apply.

Payment terms

  • Cash or debit card payment accepted – No cheques
  • Debit card payments for amounts under £20 – £1 administration fee will be applied

Booking amendments

  • Charges will apply for the period booked
    • there is no price reduction if you collect your pet earlier than the booked date.

Cancelations

  • Within 7 days of commencement of booking – 50%  of total  payment will be applied
  • Within 48 hours – full payment will be applied

Payment can be in advance or on collection. For stays of 14 days or more payment is required on arrival.

Peak periods, a 50% deposit is required, non refundable if cancellation within 7 days,  payment required in full at commencement of booking.

 

  1. If there is a delay in collection notification must be given at the earliest opportunity.

Animals not collected within 7 days of the stated departure date if there is no communication from the owners and efforts to contact the owner fail will be passed into the care of the local authority.

 

  1. We take no responsibility for any animals outside of our premises where the owner has arranged for them to be temporarily removed from the premises during their stay i.e. grooming.

 

  1. The names & addresses and contact details of customer’s /the owners of the animals to be boarded will be retained and held on file as required by the terms of our licence from Craven District Council. The retaining of the information will be confirmed and reconfirmed on an annual basis in line with our privacy & data protection policy.

 

  1. Photographs of dogs & cats staying with us may be used on our website and advertising media.

Langcliffe Kennels & Cattery

Howsons Lane, Langcliffe, Settle. BD24 9NG